Shipping Policy


We combine shipping! Please contact us if planning to purchase multiple items so we can get the best possible shipping cost for you. We also offer overnight shipping and air freight.
We will not be feeding your fish 24 - 48 hours before shipment as this lowers the risk of the fish becoming ill. All fish will be professionally bagged with oxygen and ammonia remover and packed in Styrofoam boxes with heat/ice packs as needed dependent on weather conditions free of charge.
We ship via USPS Priority Mail and only ship Monday - Wednesday on a day that will ensure your fish arrives prior to the weekend. We can also combine shipping! Please notify us if planning to purchase multiple items.

*Note* In the unlikely event that you receive a DOA, please send us pictures of the fish in the original unopened bagging within 2 hours of first delivery attempt. NO EXCEPTIONS. All pictures must be clear and focused as well as up close so the fish can be clearly identified. We typically offer a credit on the fish minus the shipping charges towards a future purchase.

WE ONLY GUARANTEE LIVE ARRIVAL ON OVERNIGHT SHIPPING. 
During the months that weather conditions are extreme we prefer to ship to you using our overnight method for the intention of safe arrival.